Customer Service Inquiries

REASON FOR RETURN

ArtToFrame.com warrants returns for customers who have placed orders in the wrong size, items that are no longer needed or wanted, accidental orders, or for incorrect items ordered on our website.

GENERAL INFORMATION:

Items may be returned within 30 days of purchase. We reserve the right to charge a 15% restocking fee on orders over 10 pieces.

Refunds are applied accordingly, based on your method of payment and can take up to 1 week to appear back on your account.

Order numbers MUST be marked on the outside of your return shipment in order to process your refund.

All returns should be sent to: ArtToFrames: ATTN: RETURNS 115 River St., New haven CT, 06513

MY ITEM ISN'T THE RIGHT ITEM/SIZE/COLOR

If you received the wrong item, size, or color, please contact us at CS@arttoframe.com with your order number, a description of the discrepancy, and clear photos showing what you received. Our team will review the information and help resolve the issue.

MY ITEM IS DAMAGED

If your frame or glass arrives damaged, please contact CS@arttoframe.com with your order number and photos of the damaged item, the shipping box (especially any visible box damage), and the shipping label. Our team will review your request and explain the available next steps. Do not return or discard damaged items until our team provides instructions.

We apologize for the inconvenience and will work with you on an appropriate resolution.

MY PLEXI GLASS ARRIVED SCRATCHED/DAMAGED ?

Our Plexi Glass is shipped with a thin protective film on both sides that should be removed before inserting your artwork. If you have already removed the protective film and your glass or plexiglass still appears scratched, please provide us with your order number and images of the damage so that we can assist you in the quickest way possible.

HOW TO RETURN ITEM(S)

Order numbers MUST be marked on the outside of the box in order to be processed for a product refund minus the cost of shipping.

Shipments received without order numbers cannot be processed for returns.

RETURN LABELS

Return labels can be provided upon request. The cost of the label will be withheld from any applicable refund.

Please use your preferred shipping method to make your returns. We recommend shipping your items back to us with UPS or FedEx using GROUND shipping for the least expensive option.

RETURN METHODS:

Orders being returned to us with UPS or FedEx using GROUND shipping for the least expensive option.

For UPS: https://www.ups.com/dropoff

For FedEx: http://www.fedex.com/us/ship/

I LIVE NEARBY:

Our Brooklyn location at 770 5th Ave, Brooklyn, NY 11232 is temporarily closed for construction and is not accepting walk-in returns. Our New Haven showroom is at 166 Chapel St, New Haven, CT 06513. Please contact customer service before visiting or arranging a return drop-off.

Please have your order number on hand, so that we can process your return and refund as quickly and efficiently as possible.

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